Return & Refund Policy
Return & Refund Policy
At NoraLouise, we want you to love your purchase. If something isn’t quite right, you’re welcome to return your item under the following guidelines:
Return Eligibility
We accept returns for store credit or exchange within 14 days of receiving your order.
Please note:
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We do not issue refunds to original payment methods.
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Items must be unworn, unused, in original condition, and include all tags and packaging.
Items Not Eligible for Return
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Items marked as Final Sale
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Items that have been used, worn, or washed
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Returns requested after 14 days
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Items purchased using store credit
How to Initiate a Return
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Email us at support@noralouise.com with your order number and reason for return.
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Our team will reply within 1–2 business days with approval and return instructions.
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Once we’ve received and inspected your return, we’ll process your store credit or exchange within 3–5 business days.
Tip: Always return your package with a track & trace code, as the customer is responsible for the return shipment.
Received a Damaged or Incorrect Item?
Please reach out to us at support@noralouise.com within 5 days of delivery if your item is damaged or incorrect. If available, we’ll send a replacement at no extra cost.
Why Store Credit?
To support sustainable shopping, we issue store credit or exchanges rather than refunds. This helps reduce waste and unnecessary shipping, supporting a more conscious fashion industry.